Terms and Conditions for Hockin Guitars

1. Introduction

Welcome to Hockin Guitars! These Terms and Conditions govern your use of our website, purchase of products, and any services offered by our store. By accessing or using our website and services, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please refrain from using our website or purchasing from us.

2. Products and Pricing

  • All product prices are listed in US dollars and are subject to change without notice.

  • Product availability is subject to stock levels. In the event that an item is out of stock after a purchase is made, we will notify you and offer a full refund or an alternative product.

  • We reserve the right to correct pricing errors and cancel any orders placed with incorrect pricing.

3. Payment

  • Payments for products can be made via PayPal or other methods specified on our website.

  • Orders will only be processed once payment is successfully received.

  • If a payment fails or is canceled, we may cancel the order.

4. Shipping and Delivery

  • We offer shipping to the United States (Lower 48). Shipping fees are calculated at checkout and are based on your delivery address and the weight of your order.

  • Delivery times are estimates and may vary depending on your location. We are not responsible for delays caused by third-party couriers or unforeseen circumstances (e.g., weather conditions, customs delays).

  • If an item is damaged during transit, please contact us immediately so we can initiate a claim with the shipping carrier.

5. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you may return it within 7 days from the date of delivery for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.

  • Defective or Damaged Items: If an item is defective or damaged upon arrival, please notify us within 2 days. We will arrange for a return and either issue a replacement or refund.

  • Non-returnable Items: Certain items, such as custom guitars or opened accessories, may not be eligible for return. Please check product descriptions for specific return policies.

6. Warranties

  • All guitars and musical equipment sold by us are covered by a 12-month warranty. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse or neglect.

  • Warranty claims must be accompanied by proof of purchase and may require the return of the product for inspection at purchasers expense.

7. Customer Responsibilities

  • You agree to provide accurate and complete information during the purchasing process, including your shipping address and contact details.

  • You are responsible for any fees or taxes applied to your order upon delivery.

  • You are responsible for ensuring that the products you purchase are compatible with your needs (e.g., correct size, style, or specification).

8. Privacy and Security

We take your privacy seriously. Your personal information will be handled in accordance with our Privacy Policy. We use industry-standard encryption to protect your information during transactions.

9. Intellectual Property

All content, including but not limited to logos, images, product descriptions, and website design, is the intellectual property of Hockin Guitars and is protected by copyright law. Unauthorized use is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Hockin Guitars will not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website. This includes, but is not limited to, loss of profit, loss of data, or damage to property.

11. Governing Law

These Terms and Conditions are governed by the laws of Tennessee. Any disputes arising out of or in connection with these Terms shall be resolved in the appropriate courts of Tennessee.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the revised Terms will become effective immediately upon posting.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Hockin Guitars
Email: hockinguitars@gmail.com
Phone: 615-554-0878
Address: Chapel Hill, Tn.